It sounds like your order may have tripped an automatic fraud filter. Please contact us and we'll be happy to take a look at this for you.
To contact us on your desktop hit the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your screen.
Also, you can always just shoot us a direct email at [email protected].
Our Customer Care team will get back to you as soon as possible.