Even with our storage and shipping improvements, sometimes our bars arrive a little oily. This is perfectly normal and does not impact the quality of the bars. Our Keto Bars are made with the highest quality ingredients and don’t contain any weird stuff or chemical stabilizers. That means you can easily just cool down the bars without any issues.
We are now expediting all orders with Keto Bars and shipping out Monday thru Wednesday to prevent orders from sitting in a hot warehouse over the weekend. If you order seems delayed, please know that it is being held until we can expedite your shipment and prevent any damage from occurring.
If your bar does arrive a little oily or with some of the fat separated, all you have to do is pop it in the fridge or freezer. We recommend trying our bars cold as a fun way to enjoy them. It makes for a perfect late night dessert to replace any ice cream or cold desserts.
Our number one priority is your happiness with all of our products so if you are unsatisfied with your order please reach out to our Care Team (click "Contact Us" in the top right corner) within 30 days of receiving your order and we’ll make it right.