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What countries do you not ship to?

We ship to almost all countries but each country has it's own customs rules and regulations that can delay or stop shipments. If you run into problems with receiving your shipment or you don't receive it within 3 weeks of ordering please do not hesitate to contact us. Please understand that your country could enforce an additional delivery fee and a customs fee. Perfect Keto is not responsible for these extra costs. To contact us on your desktop hit the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your screen. Also, you can always just shoot us a direct email at [email protected]. Our Customer Care team...

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What is the standard shipping time in the US?

Standard shipping time is 3-7 business days once it is en route. The tracking number that we emailed you is the best source for the most accurate delivery timeline. Please let reach out to our care team and let us know if there is anything we can do to help.  To contact us on your desktop hit the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your screen. Also, you can always just shoot us a direct email at [email protected]. Our Customer Care team will get back to you as soon as possible.

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My package says it was delivered but I can't find it. What is the next step?

The next step is to reach out to the local courier that made the final delivery. It is typical for DHL to hand off to the local courier(USPS in the US). You can find that tracking code in top right-hand box of your DHL Tracking. The local courier will be able to tell you if this was a mis-scan and can reach out to the courier on the route. If they are unable to help you locate the package please contact us. To contact us on your desktop hit the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your screen. Also, you can always just shoot...

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Where's my package and how do I track it?

The moment we ship out your order, we will email you the tracking number and link so you can follow all tracking updates. Please contact us about this on your desktop by hitting the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your screen. Also, you can always just shoot us a direct email at [email protected]. Our Customer Care team will get back to you as soon as possible. Note: Please know that tracking sometimes takes 1-3 business days to update and this does not mean that your order is stuck in a different city. Instead, our shipping carriers will update the tracking at...

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What is the standard international shipping time?

Standard shipping time is typically 1-3 weeks, depending on customs. The tracking number that we emailed you is the best source for the most accurate delivery timeline. However please let reach out to our care team and let us know if there is anything we can do to help. Still having trouble? If you're still having trouble finding your answer or need to talk to a human, on your desktop hit the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your screen. Also, you can always just shoot us a direct email at [email protected]. Our Customer Care team will get back to you as...

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