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Where's my package and how do I track it?

The moment we ship out your order, we will email you the tracking number and link so you can follow all tracking updates. Please contact us about this on your desktop by hitting the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your screen. Also, you can always just shoot us a direct email at [email protected]. Our Customer Care team will get back to you as soon as possible. Note: Please know that tracking sometimes takes 1-3 business days to update and this does not mean that your order is stuck in a different city. Instead, our shipping carriers will update the tracking at...

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What is the standard international shipping time?

Standard shipping time is typically 1-3 weeks, depending on customs. The tracking number that we emailed you is the best source for the most accurate delivery timeline. However please let reach out to our care team and let us know if there is anything we can do to help. Still having trouble? If you're still having trouble finding your answer or need to talk to a human, on your desktop hit the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your screen. Also, you can always just shoot us a direct email at [email protected]. Our Customer Care team will get back to you as...

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Am I responsible for customs/duties fees?

Duties and customs fees imposed by the destination country are the responsibility of the customer. Unfortunately we are unable to give advice as to whether your destination country will impose a customs fee and how much that customs fee will be. Thank you for your understanding.

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My package is being sent to the wrong address, how do I correct that?

Please contact us and we can try to edit it before it leaves the warehouse. To contact us on your desktop, please hit the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your screen. Also, you can always just shoot us a direct email at [email protected]. Our Customer Care team will get back to you as soon as possible.

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How does shipping work?

We do our best to ship out your orders as soon as possible. Within the United States, all shipping is free with a $60 order minimum and you will typically receive your order within 3-7 business days. If you're outside the United States, shipping typically takes 2-3 weeks. In Canada, it is about $17 per order if you order 4 or fewer products. Depending on your country, there could be customs limitations so please check your country's policies and fees before ordering. Once we ship out your order, we will email you the tracking info so you can follow the order during transit. Tracking oftentimes takes 1-2 days to update once we ship it out. If you have any issues with delivery...

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