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My product arrived damaged, what do I do?

Don't worry we will get you out a replacement product ASAP. Please contact us with your order number, lot number on the bottom of the tub, a photo of the damage, and the best address for a reship. To contact us on your desktop hit the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your screen. Also, you can always just shoot us a direct email at [email protected]. Our Customer Care team will get back to you as soon as possible.

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How To Clear My Shopping Cart?

To clear your cart or remove an item from your cart on Shop.PerfectKeto.com you can simply hit the X button alongside the product you would like to remove. Circled in red below is where this X is located on the Desktop view and the Mobile view of our online store. (INSERT SCREENSHOT) However if this does not work for you, the next quickest and simplest way to clear your shopping cart is to use another web browser. And lastly if using another web browser is not an option then you can reset the browsing data (cache and cookies) on your internet browser of choice. This it will reset your shopping cart so you can start again adding only what you...

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What do I do if your site is down?

Please clear your cache and try again. It's likely that there was a temporary issue with your connection and you should be able to try again without any issue. Still having trouble? If you're still having trouble finding your answer or need to talk to a human, on your desktop hit the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your screen. Also, you can always just shoot us a direct email at [email protected]. Our Customer Care team will get back to you as soon as possible.

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What if my discount code didn't work?

Please contact us and we will get it applied for you. If you already placed the order, we'll refund you the difference! To contact us on your desktop hit the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your screen. Also, you can always just shoot us a direct email at [email protected]. Our Customer Care team will get back to you as soon as possible.

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Do you offer free shipping?

We do offer free standard ground shipping for all orders over $75. To meet the $75 minimum, your cart total must be $75 after discounts. Free shipping is typically 3-5 business days once we ship out your product. We do our absolute best to ship out all orders within 24 hours of ordering.  Still having trouble? If you're still having trouble finding your answer or need to talk to a human, on your desktop hit the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your screen. Also, you can always just shoot us a direct email at [email protected]. Our Customer Care team will get...

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