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I found a discount code after I ordered, can you apply it?

We sure can! As long as the code is still active and applicable to your order. Please contact us so we can refund you the discount difference. To contact us on your desktop hit the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your screen. Also, you can always just shoot us a direct email at [email protected]. Our Customer Care team will get back to you as soon as possible.

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Why isn't my discount code working?

There are a couple of different reasons your discount code may not be working. Are you trying to use more than one discount code? Only one discount code can be used at a time Are you trying to use the code on a one-time purchase or subscribe and save item? Subscriptions, promotions, & bundles are not eligible with codes since they are already discounted. Are you trying to make your purchase on our site or Amazon? Our codes are only valid on shop.perfectketo.com. Are you meeting all of the requirements for the promotion? All of the products added that need to be added? Is there a minimum purchase required? Is it only for a specific product? If you continue to...

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My order keeps getting cancelled, why?

It sounds like your order may have tripped an automatic fraud filter. Please contact us and we'll be happy to take a look at this for you.   To contact us on your desktop hit the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your screen. Also, you can always just shoot us a direct email at [email protected]. Our Customer Care team will get back to you as soon as possible.

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My order is already shipped, can I still cancel?

Of course! We are more than happy to set you up with a return for any reason within 30 days. To get a return shipping label and to get setup with a return, please go to our Returns Center.  Still having trouble? If you're still having trouble finding your answer or need to talk to a human, on your desktop hit the "Contact" button in the top right corner of your screen. On a mobile device hit the "Contact" in the menu at the top of your screen. Also, you can always just shoot us a direct email at [email protected]. Our Customer Care team will get back to you as soon as possible.

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